> I started wondering "why on earth doesn't dominos just staff a call center in India and have the orders forwarded to the store's ticketing system?".
Or, y'know, Twilio. Voice recognition on limited grammars (such as pizza toppings + addresses) is already crazy good. And the system can always repeat back what the customer said to confirm it parsed it correctly.
Or, go one step further: have no phone number, only a website. There's an cellular MVNO in Canada (https://www.publicmobile.ca/) that operates using this cost-cutting model, and they seem to be doing pretty well.
I have the nagging feeling that Telus is trying to kill the PublicMobile 'experiment' by transitioning their customers to Koodo before the bury the coffin.
Or, y'know, Twilio. Voice recognition on limited grammars (such as pizza toppings + addresses) is already crazy good. And the system can always repeat back what the customer said to confirm it parsed it correctly.
Or, go one step further: have no phone number, only a website. There's an cellular MVNO in Canada (https://www.publicmobile.ca/) that operates using this cost-cutting model, and they seem to be doing pretty well.