I don't agree that jerks are people who don't care about other people's individual circumstances. Jerks are people who think that everyone else is a jerk, which is how they excuse their behaviour.
It's not that they don't care why the waiter messed up their order, it's that they think the waiter messed up because they're a jerk.
When my wife was teaching preschool, she said the kids who caused the most trouble also felt that many things other people were doing things deliberately to upset them. It was kind of a reverse of Hanlon's Razor.
It's not that they don't care why the waiter messed up their order, it's that they think the waiter messed up because they're a jerk.