The fact they haven't refunded him yet is quite disturbing

CatDevURandom · on July 9, 2017

They have gone one step further, and explicitly ignored the request.

Zekio · on July 9, 2017

Yea, If you look at the Supports responses they don't even mention anything about a refund, but just tell him to cancel his subscription

lordlimecat · on July 10, 2017

He could always do a chargeback....

(Note: Dont do this, it pisses Google off and you will lose all your files)

dpkonofa · on July 10, 2017

Why? The service is working as intended. He is able to store things on Google Drive. The issue is with the apps and the fact that he's trying to sync over 700GB via a 32-bit app. Additionally, they're offering him free storage. I understand that it's not ideal, but it's not like the service is down and he's unable to use it at all.

Dylan16807 · on July 10, 2017

> The issue is with the apps and the fact that he's trying to sync over 700GB via a 32-bit app.

You make it sound like some kind of fundamental truth of computing that it would break.

The sync process is ~1 file at a time. It doesn't need to keep the entire database in (virtual) memory.

dpkonofa · on July 10, 2017

No I'm not. I'm merely pointing out why the app doesn't work. I don't expect the person using it to know that. I'm just arguing that the service itself works perfectly fine so his outrage about being a paying customer is misplaced and misguided. There are several solutions out there to sync with Google Drive. He's paying for the service, not for the syncing app. That is a free product that is available to anyone.

breakingcups · on July 10, 2017

The service includes the app. The app is malfunctioning instead of popping up a helpful predefined error message when limits are reached.