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British Airways IT chaos was caused by human error (bbc.com)
2 points by rusanu on June 5, 2017 | hide | past | favorite | 2 comments



> a contractor doing maintenance work inadvertently switched off the power supply [...] This resulted in the total immediate loss of power to the facility, bypassing the backup generators and batteries... After a few minutes of this shutdown, it was turned back on in an unplanned and uncontrolled fashion, which created physical damage to the systems and significantly exacerbated the problem.




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