> If a ride request was deemed illegitimate, Uber's app showed bogus information and the requester would not be picked up, the employees told Reuters.
Ignoring the illegality of interfering with law enforcement, this is bad customer service. Not only would I resent the invasion of privacy, but that algorithm is going to have a meaningful number of false-positives. It's a crappy way to deal with customers - if you think there's a problem, tell them you are denying service.
It's hard to imagine another business doing this. Does a restaurant just not bring food? An online store just not send the clothes? I know you are thinking about shadowbanning, which I also think is crappy, but at least it's much less consequential.
Ignoring the illegality of interfering with law enforcement, this is bad customer service. Not only would I resent the invasion of privacy, but that algorithm is going to have a meaningful number of false-positives. It's a crappy way to deal with customers - if you think there's a problem, tell them you are denying service.
It's hard to imagine another business doing this. Does a restaurant just not bring food? An online store just not send the clothes? I know you are thinking about shadowbanning, which I also think is crappy, but at least it's much less consequential.