CRM for government reminds me of the Ted Talk where a guy said the government should use source control. We're not there yet but it's a step in the right direction.
You guys should seriously consider using resellers and distributors btw. Gov't purchasing agents always request three competitive bids.
That's true if you try to sell into the municipalities via the RFP process. However, we sell directly to the departments who will be using our software. We've met with great success doing it this way.
In fact, we managed to close a department in Miami in only six days--that's basically unheard of in local government software sales.
You guys should seriously consider using resellers and distributors btw. Gov't purchasing agents always request three competitive bids.