I am the Bay Area Manager here at Redfin and wanted to extend my apologies for the lack of service you received. Would you be willing to contact me so that I can further assess the situation you encountered to ensure it does not happen again?
I sincerely appreciate your time and apologize that we let you down.
Kindly,
Charmaine Frank
Redfin Bay Area Manager
charmaine.frank@redfin.com
The time to ask for free help is before they don't need you anymore, you should offer to compensate them like any focus group participant would be. Market research and management consulting both provide highly valuable information.
I am the Bay Area Manager here at Redfin and wanted to extend my apologies for the lack of service you received. Would you be willing to contact me so that I can further assess the situation you encountered to ensure it does not happen again?
I sincerely appreciate your time and apologize that we let you down.
Kindly, Charmaine Frank Redfin Bay Area Manager charmaine.frank@redfin.com