I think the fact of the matter is as a developer I want to get angry at them and then remember this is my own worst nightmare - mistakes happen, the true test will be in how Twilio reimburse people.

Yeah, I see a lot of (completely fair) angry comments in this thread. But honestly the response has been pretty damn good for what happened, and we will see how it plays out. Any one of us could have made this mistake and Twilio is a great service, otherwise you wouldnt have seen many people here complaining at all!

Response is not good until everyone affected has their money returned to them and we explain what happened.

Very much appreciate your support through a difficult night and morning. More to come.

Dear god I hope the $500 in shows in my UI isn't just a ruse to stop me worrying before knowing it's actually in the XXXX/X price range!

The account balance in your Dashboard UI will have some changes as we continue our recovery work.

If you haven't already, please send an email to help@twilio.com so we can let you know directly the resolution for this billing error.

Yeap had this ourselves. Auto recharge actually took $500 rather than $20!

Absolutely unacceptable.

As I indicated above Daniel, if you haven't shot a note to help@twilio.com indicating you're affected by the incident, please do so we can communicate directly when this $480 mistake is corrected.