I understand why ADP does this -- they are horrible to work with so people are willing to stick someone like Zenefits in between.
My horrible ADP story: years ago, ADP debited the IRS taxes twice -- so all the paychecks bounced, or would have if the bank hadn't called me and let me move money into the payroll account from the main account (yes kids, don't let your payroll, or anyone, deduct money directly from your company's main account). It was a couple of hundred K.
Customer service was completely uninterested. Finally I got it escalated to the manager of the local ADP office. He said he couldn't understand why I was upset -- the IRS would just credit us the amount next month. He also couldn't understand why I kept saying that they had taken the money out without authorization: "we didn't take your money -- we sent it to the IRS. We don't have your money so it makes no sense to give it back to you. I actually have no mechanism to put money _into_ a customer account anyway." Finally I got annoyed and agreed with him: "you're right, I shouldn't say you 'took' it, I should use the correct term: 'felony grand theft.' And if I don't have the money in my account by the 4pm I will discuss this with the Santa Clara Sheriff."
Magically, the company that had "no mechanism to put money into a customer account" managed to put $250K into our payroll account by the time the fed wire closed. Who would have guessed?
First I switched to Paychex which back then was a startup founded by a bunch of ADP folks who thought they could do better. And they could, until they grew big (and I believe were acquired).
So now I use PrimePay. I heard about it from a friend who runs a restaurant, amazingly enough, but they have been good for several companies with headcount in the hundreds and in multiple states.
My horrible ADP story: years ago, ADP debited the IRS taxes twice -- so all the paychecks bounced, or would have if the bank hadn't called me and let me move money into the payroll account from the main account (yes kids, don't let your payroll, or anyone, deduct money directly from your company's main account). It was a couple of hundred K.
Customer service was completely uninterested. Finally I got it escalated to the manager of the local ADP office. He said he couldn't understand why I was upset -- the IRS would just credit us the amount next month. He also couldn't understand why I kept saying that they had taken the money out without authorization: "we didn't take your money -- we sent it to the IRS. We don't have your money so it makes no sense to give it back to you. I actually have no mechanism to put money _into_ a customer account anyway." Finally I got annoyed and agreed with him: "you're right, I shouldn't say you 'took' it, I should use the correct term: 'felony grand theft.' And if I don't have the money in my account by the 4pm I will discuss this with the Santa Clara Sheriff."
Magically, the company that had "no mechanism to put money into a customer account" managed to put $250K into our payroll account by the time the fed wire closed. Who would have guessed?
That's the last payroll I ran with ADP.