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"security and maintenance burden" == "cost" == "cost-driven decision"


Capital inputs are one part of the equation. The human cost of mental and contextual overhead cannot be reduced to dollars and cents.


Sure it can. It takes X people Y hours a day/month/week to perform tasks, including planning and digging up the context behind, related to this service. Those X people make Z dollars per year. It's an extremely simple math equation


Emotional labor doesn’t show up on a balance sheet.




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